Always Fast, Clean, & Reliable

Terms and Conditions

Speed Wash Laundry Terms and Conditions

Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own. However we still need to agree to some rules to ensure that there are no misunderstandings about Speed Wash Laundry Corp.'s or your obligations. By using our service, you acknowledge and accept the following Terms and Conditions.

Wash-and-Fold Laundry Terms

By using our service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.

Damaged Laundry
We exercise the utmost care in processing articles entrusted to us. Unfortunately there are limitations to what we can do. For example, we are unable to check your pockets and can't be held responsible if something left in your laundry (like lipstick, chewing gum, or a pen) causes any damage. Similarly, if you left jewelry or anything else in your pocket, we can’t guarantee that we can find and return it.

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for inherent weaknesses of or defects in materials and any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us, as we cannot be held responsible.

We wash all items together as our standard procedure.  But if you divide your clothes into two separate bags before your pick-up or drop off, we can run two separate loads, which may incur Separate Load Charges. Note that we do not separate clothes according to your instruction, and ask that you do the separation and take responsibility for what's in each load. Along the same lines, we can't be held responsible for the re-disposition of colors (aka bleeding) or dimensional changes (aka shrinking or stretching). 

Lost Laundry
In an ideal world, we would inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result we can't be held responsible for any lost laundry; we simply have no way of verifying that we actually received any particular piece of laundry in the first place.  Rest assured though, we carefully track your clothes. For instance, we tag all our bundles with your name, and your clothes are never loose in our facility unless they’re inside a machine, on the folding table, or in their own laundry cart waiting to be folded.
If you do believe you are missing something from your service, we require you to notify us within 24 hours of receiving your clean items, so that we may investigate.

Dry Cleaning Terms

Speed Wash Laundry will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you. However, in the event of loss or damage of dry cleaned items, we will reimburse you up to 10 times our service charge per article (for example, for a dry cleaning charge of $5.00, the maximum refund would be $50). Should you find an issue with one of your pieces, we require you to notify us within 24 hours of your delivery or pick up.

Speed Wash Laundry can’t be responsible for wear and tear resulting from the dry cleaning process for very delicate items, such as buttons or sequins, for clothing missing proper care labels, or for special materials, such as suede, leather, silk, satin, double-faced fabrics, vinyl, polyurethane, etc.  Responsibility is also disclaimed for trimmings, buckles, beads, and belts.

Additional charges may be applied at the discretion of the dry cleaner in order to process your item the best way possible.

Pick-up and Delivery Scheduling and Payment

Speed Wash Laundry offers pick-up and delivery service.  We do our best to pick-up your laundry at the agreed upon time, however, we can't be held accountable if we are late for unforeseen circumstances. Drop-off service has a 10-lb. minimum charge.  We round to the nearest pound when weighing your laundry. At the discretion of Speed Wash management, we may require pre-payment of certain services. 

Unattended Pick-up and Delivery
If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.

All services must be picked up within 14 days. We are not responsible for items left in our stores over 30 days.

As our business changes, we may want to modify some of the terms in this agreement. Therefore, we encourage you to check back frequently to familiarize yourself with any changes.


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